Further changes occurred when, on July 08, 2020, at another Extraordinary General Meeting, shareholders passed a resolution to convert the company into a Public Limited Company. The name was consequently modified to 'PlatinumOne Business Services Limited,' and a Fresh Certificate of Incorporation reflecting the conversion from a Private Company to a Public Company was issued on July 30, 2020, by the Registrar of Companies, Mumbai.
The driving force behind PlatinumOne Business Services Limited includes Platinum Power Wealth Advisors Private Limited, Mr. Amey Narendra Saxena, Mr. Ratul Lahiri, and Mr. Vivek Yogendra Kumar. These individuals play a crucial role in shaping the company's strategic decisions and bring a wealth of corporate and entrepreneurial experience to the table. Leading various departments such as Business Development, Sales, and Human Resources, the promoters actively steer the company.
PlatinumOne Business Services Limited operates in the Business Process Management Services (BPMS) sector, a market with extensive reach in today's business landscape. Focused on a specialized area within BPMS, namely Customer Acquisition, the company caters to the needs of mid-size and large corporations. Additionally, PlatinumOne offers its services in various industries, including FMCG, Real Estate, Furniture, Insurance, and Consumer Durables.
Utilizing high-quality Diallers and CRMs, the company collaborates with clients to articulate Process Design, People, Technology, and Infrastructure. The call centres handle processes like Lead Conversion, Customer Care, Channel Management, Lead Generation, and Loyalty Programs. The company's commitment to Zero Downtime is evident through investments in high-quality infrastructure, ensuring a highly professional level of service delivery with a focus on delivering a high return on investment to clients.
Noteworthy clients of PlatinumOne Business Services Limited include Godrej Properties, Godrej Interio, Edelweiss Tokio Life, Tally, Lodha Group, Hafele, Reliance Nippon, and Capital Foods.
The company's journey includes significant milestones, such as initiating its Outsourcing business in 2009 with ICICI Prudential Life Insurance Company Limited as its First Client. In 2012, PlatinumOne moved to a larger headquarters in Vikhroli, Mumbai. Achieving ISO 27001: 2013 certification in 2017 from the United Registrar of Systems, the company expanded further in 2018, opening branch offices in Gurgaon and New Delhi, employing over 500 individuals. The first office in Thane was acquired during the same period.
In 2019, PlatinumOne established a branch office in Kolkata and received the Best BPO in Real Estate Award. The year 2020 brought further recognition as the company was awarded the Certificate of Excellence for its Significant Contribution and recognized as the Best BPO Partner in Real Estate by CNN News18.