As part of the agreement, the IT firm will build a specialized Artificial Intelligence
Powered, cloud-based solution for Nokia's workforce, which includes approximately 86,700 users globally across 130 countries of operation.
The company said the solution aims to improve the worker experience by providing highly available, modular, secure and automated services.
“Our technology cloud-based expertise, combined with our design-led approach will provide highly personalized support to Nokia employees, allowing them to better leverage technology and deliver better value to their customers,” said Veena Firke, Senior VP and MD Nordics, Wipro, said in a statement.
The IT firm said Designit, a Wipro company specializing in user experience strategy and implementation, will conduct user research to ensure that employees are provided personalized support at the right time.
It said the project will result in the creation of an experience-driven, omni-channel and always-on global service desk that will provide highly flexible and secure services to employees to effectively navigate the hybrid work environment. Be able to. To be strong.
“A key pillar is a modern remote support concept that uses the latest technologies to provide seamless, secure and efficient support regardless of location, device or network,” said Marije van Donck, VP, Head of Use Experience, Nokia. he said. He said.
“Implementing this concept will empower our users to self-solve their issues, provide intelligent and relevant guidance and connect users with experts,” he said.
Powered, cloud-based solution for Nokia's workforce, which includes approximately 86,700 users globally across 130 countries of operation.
The company said the solution aims to improve the worker experience by providing highly available, modular, secure and automated services.
“Our technology cloud-based expertise, combined with our design-led approach will provide highly personalized support to Nokia employees, allowing them to better leverage technology and deliver better value to their customers,” said Veena Firke, Senior VP and MD Nordics, Wipro, said in a statement.
The IT firm said Designit, a Wipro company specializing in user experience strategy and implementation, will conduct user research to ensure that employees are provided personalized support at the right time.
It said the project will result in the creation of an experience-driven, omni-channel and always-on global service desk that will provide highly flexible and secure services to employees to effectively navigate the hybrid work environment. Be able to. To be strong.
“A key pillar is a modern remote support concept that uses the latest technologies to provide seamless, secure and efficient support regardless of location, device or network,” said Marije van Donck, VP, Head of Use Experience, Nokia. he said. He said.
“Implementing this concept will empower our users to self-solve their issues, provide intelligent and relevant guidance and connect users with experts,” he said.
