However, the company said that the issue was due to connectivity issues at the Bombay Stock Exchange (BSE).
"Some of our users may be seeing orders in 'Open Pending' status for BSE F&O orders. This issue is across brokers. We are working with BSE to update the status of these orders," Zerodha said. Wrote a post after users on X reported the problem.
Later, the brokerage firm informed in another post that 'the issue has now been resolved by the exchange.'
"Lost over Rs 15 lakh today due to Zerodha glitch. Orders were pending since 10:55 am, and I was unable to cancel or modify them. At 11:24 am, all orders at the already pending price were executed, one user wrote, "I was forced to repay them at the current price, resulting in a loss of over Rs 15 lakh in two accounts."
"@zerodhaonline you guys need to pay us. Due to your mess we lost around 7 lakhs from profit. Order is going in pending order. Scary panic situation. Around 30 lakhs were at risk. We lost our money Want back #zerodha," said another user.
Another user noted, "Should have made 92K profit but couldn't execute due to #zerodha getting stuck. Loss of 19K when executed. @zerodhaonline give me my money back cause you are totally responsible for this." Are responsible."
"Some of our users may be seeing orders in 'Open Pending' status for BSE F&O orders. This issue is across brokers. We are working with BSE to update the status of these orders," Zerodha said. Wrote a post after users on X reported the problem.
Later, the brokerage firm informed in another post that 'the issue has now been resolved by the exchange.'
"Lost over Rs 15 lakh today due to Zerodha glitch. Orders were pending since 10:55 am, and I was unable to cancel or modify them. At 11:24 am, all orders at the already pending price were executed, one user wrote, "I was forced to repay them at the current price, resulting in a loss of over Rs 15 lakh in two accounts."
"@zerodhaonline you guys need to pay us. Due to your mess we lost around 7 lakhs from profit. Order is going in pending order. Scary panic situation. Around 30 lakhs were at risk. We lost our money Want back #zerodha," said another user.
Another user noted, "Should have made 92K profit but couldn't execute due to #zerodha getting stuck. Loss of 19K when executed. @zerodhaonline give me my money back cause you are totally responsible for this." Are responsible."
