On the lines of the 100-day agenda of Modi 3.0, the NDA government has planned a special campaign to crack down on corruption and cyber fraud. The special campaign is expected to be implemented soon.
Prime Minister Narendra Modi, in his first speech after the 2024 election results, made it clear that his third term will see exemplary and vigorous action against all forms of corruption.
As part of the special drive, dedicated teams will be formed to redress consumer complaints related to various types of cyber frauds, including credit card fraud. Grievances related to non-payment of family pension to relatives of (deceased) government servants will also be raised during the 100-day campaign.
Apart from steps to root out corruption and cyber frauds, the government plans to streamline and people-friendly the grievance redressal mechanism to ensure its wider and deeper reach among the public.
Popular social media tools like WhatsApp and AI chatbots are likely to be included. Citizens can register their complaints and grievances on WhatsApp. A mobile application is also being planned to facilitate lodging of complaints by citizens.
The campaign is expected to gain major momentum with the use of technology to crack down on cases of cyber fraud and corruption.
According to official data, the grievance redressal mechanism has seen significant improvement over the years.
In 2019, the average closure time of public complaints lodged on the central portal was about 28 days. It has been reduced to 10 days in 2024.
Also, the number of complaints by citizens on the official portal saw a significant increase from 19 lakh in 2022 to 21 lakh in 2023.
Prime Minister Narendra Modi, in his first speech after the 2024 election results, made it clear that his third term will see exemplary and vigorous action against all forms of corruption.
As part of the special drive, dedicated teams will be formed to redress consumer complaints related to various types of cyber frauds, including credit card fraud. Grievances related to non-payment of family pension to relatives of (deceased) government servants will also be raised during the 100-day campaign.
Apart from steps to root out corruption and cyber frauds, the government plans to streamline and people-friendly the grievance redressal mechanism to ensure its wider and deeper reach among the public.
Popular social media tools like WhatsApp and AI chatbots are likely to be included. Citizens can register their complaints and grievances on WhatsApp. A mobile application is also being planned to facilitate lodging of complaints by citizens.
The campaign is expected to gain major momentum with the use of technology to crack down on cases of cyber fraud and corruption.
According to official data, the grievance redressal mechanism has seen significant improvement over the years.
In 2019, the average closure time of public complaints lodged on the central portal was about 28 days. It has been reduced to 10 days in 2024.
Also, the number of complaints by citizens on the official portal saw a significant increase from 19 lakh in 2022 to 21 lakh in 2023.
