New Delhi: Delhi PWD Minister Atishi on Wednesday inspected the centralized monsoon control room, which monitors severely flooded areas of the city through CCTV, at the department headquarters, a statement said.
Demonstrating hands-on leadership, Atishi personally monitored and cross-checked today's waterlogging complaints with control room data, he said.
She tracked the deployment of maintenance vehicles across the city via GPS, ensuring a proactive response to the challenges of the monsoon, the statement said.
During her visit, Atishi directed officials to submit a report of places in Delhi that faced waterlogging problems on Wednesday and what steps the department has taken to resolve them, she said.
She also directed all officials to ensure that any complaints of waterlogging are resolved at the earliest and that people do not have to face any problems, she said.
On this occasion, the minister stated that the Kejriwal government in Delhi is taking all necessary measures to solve the problem of waterlogging during monsoon.
This PWD control room plays an important role in solving the waterlogging problem in the city during monsoon, he said.
Atishi said that through this modern control room, the department is getting help in identifying waterlogging places and taking immediate action there.
In the control room, she monitored the flooded areas and checked whether the department had taken necessary steps to resolve the issue or not, the statement said.
The officials informed the minister that areas of the city with severe waterlogging are monitored 24/7 through CCTV cameras in this control room.
Additionally, the PWD has released WhatsApp and toll-free numbers through which people can lodge waterlogging complaints.
When people complain about waterlogging at the control room through phone calls or WhatsApp, the control room operators first register the complaint online, she said.
Once the complaint is registered, it is sent to the engineer of the corresponding area. Subsequently, as soon as the complaint is received, the engineer sends his team to the problem area and takes all necessary measures to eliminate waterlogging. And he sends his report to the control room, she claimed.
Further, if the waterlogging area is under any other department, then the complaint is sent to that department and is monitored through continuous follow-up from the time the complaint is received till its resolution, the statement said.
In case of waterlogging, people can file a complaint via WhatsApp at 8130188222 and by calling 011-23490323, 1800110093, he added.
Demonstrating hands-on leadership, Atishi personally monitored and cross-checked today's waterlogging complaints with control room data, he said.
She tracked the deployment of maintenance vehicles across the city via GPS, ensuring a proactive response to the challenges of the monsoon, the statement said.
During her visit, Atishi directed officials to submit a report of places in Delhi that faced waterlogging problems on Wednesday and what steps the department has taken to resolve them, she said.
She also directed all officials to ensure that any complaints of waterlogging are resolved at the earliest and that people do not have to face any problems, she said.
On this occasion, the minister stated that the Kejriwal government in Delhi is taking all necessary measures to solve the problem of waterlogging during monsoon.
This PWD control room plays an important role in solving the waterlogging problem in the city during monsoon, he said.
Atishi said that through this modern control room, the department is getting help in identifying waterlogging places and taking immediate action there.
In the control room, she monitored the flooded areas and checked whether the department had taken necessary steps to resolve the issue or not, the statement said.
The officials informed the minister that areas of the city with severe waterlogging are monitored 24/7 through CCTV cameras in this control room.
Additionally, the PWD has released WhatsApp and toll-free numbers through which people can lodge waterlogging complaints.
When people complain about waterlogging at the control room through phone calls or WhatsApp, the control room operators first register the complaint online, she said.
Once the complaint is registered, it is sent to the engineer of the corresponding area. Subsequently, as soon as the complaint is received, the engineer sends his team to the problem area and takes all necessary measures to eliminate waterlogging. And he sends his report to the control room, she claimed.
Further, if the waterlogging area is under any other department, then the complaint is sent to that department and is monitored through continuous follow-up from the time the complaint is received till its resolution, the statement said.
In case of waterlogging, people can file a complaint via WhatsApp at 8130188222 and by calling 011-23490323, 1800110093, he added.
