Dehradun (Uttarakhand) [India], Chief Minister Pushkar Singh Dhami, while reviewing CM's helpline through virtual medium from Uttarakhand Sadan, New Delhi on Thursday directed officials to ensure timely resolution of all complaints received on CM helpline and pending complaints should be resolved within next 15 days.
Pending complaints must be positively resolved within the next 15 days. Dhami has given strict instructions to departmental officials to seek clarification from officials who did not log in to the CM helpline portal for the last one month. If satisfactory reasons are not provided, action will be taken against the officials concerned.
The Chief Minister emphasized that any future laxity in departmental work will hold the departmental secretary and head of the department responsible. He directed officials from block-level posts to departmental secretaries to regularly communicate with complainants to address public grievances, advocating for harmonious dialogue.
Dhami also directed all district magistrates to prepare a list for BDC (Block Development Committee) meetings in their districts, ensuring 100% attendance of related departmental officials. District-level officials must also attend these meetings, and the district magistrate and chief development officer must be present at every BDC meeting.
He also called for regular organization of Tehsil Diwas by all district magistrates, with participation of senior district officials to resolve public issues. Information regarding grievance redressal during Tehsil Diwas should be uploaded regularly on the Chief Minister Jan-Samarpan Tehsil Diwas portal.
Expressing displeasure over the complaints pending for over 180 days, the CM directed the departmental secretaries to resolve these issues expeditiously, with specific attention to the demands mentioned in the complaints. The goal, he emphasized, should be to resolve, not simply close, complaints.
Pending complaints must be positively resolved within the next 15 days. Dhami has given strict instructions to departmental officials to seek clarification from officials who did not log in to the CM helpline portal for the last one month. If satisfactory reasons are not provided, action will be taken against the officials concerned.
The Chief Minister emphasized that any future laxity in departmental work will hold the departmental secretary and head of the department responsible. He directed officials from block-level posts to departmental secretaries to regularly communicate with complainants to address public grievances, advocating for harmonious dialogue.
Dhami also directed all district magistrates to prepare a list for BDC (Block Development Committee) meetings in their districts, ensuring 100% attendance of related departmental officials. District-level officials must also attend these meetings, and the district magistrate and chief development officer must be present at every BDC meeting.
He also called for regular organization of Tehsil Diwas by all district magistrates, with participation of senior district officials to resolve public issues. Information regarding grievance redressal during Tehsil Diwas should be uploaded regularly on the Chief Minister Jan-Samarpan Tehsil Diwas portal.
Expressing displeasure over the complaints pending for over 180 days, the CM directed the departmental secretaries to resolve these issues expeditiously, with specific attention to the demands mentioned in the complaints. The goal, he emphasized, should be to resolve, not simply close, complaints.
