London: India's centralized public grievance redressal system has been rated the best in the entire Commonwealth after a meeting of top civil servants from 56 member states this week.
The Centralized Public Grievance Redress and Monitoring System (CPGRAMS) was highlighted in the outcome statement of the 3rd Biennial Pan-Commonwealth Commonwealth Heads of Public Service Meeting held between Monday and Wednesday at the Commonwealth Secretariat Marlborough House Headquarters in London.
The theme of the meeting was "Institutionalization of Smart Government to Enhance Public Service Delivery", under which the Administrative Department of the Government of India made a presentation.
“The Indian presentation on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) was made by Shri V Srinivas, Secretary, Department of Administrative Reforms and Public Grievances (DARPG) on April 23, 2024, which received appreciation from Commonwealth member countries. “A global exercise,” a statement from the Ministry of Personnel, Public Grievances and Pensions said.''The primary objective of the meeting was to share contemporary knowledge ideas and experiences on how technology can be leveraged to support the provision of optimal e-services. Service delivery and achievement of the 203 Agenda for Sustainable Development across the Commonwealth. It also aims to share selected relevant case studies from some Member States and identify potential partnership and cooperation opportunities.
Delegates were given the Commonwealth platform to share country case studies based on some of the innovative approaches and strategies adopted to improve performance in the Commonwealth public service, digitalise services, reduce bureaucracy and red tape.
The Forum brought together Commonwealth public service heads, Cabinet Secretaries, senior public officials, industry champions and distinguished scholars.The session was addressed by Prime Minister of the Royal Kingdom of Bhutan Tshering Tobgay and Commonwealth Secretary General Baroness Patricia Scotland, among others. The Commonwealth Secretariat said the outcomes and key agreements reached at the meeting will form the basis of recommended policy measures and strategies. It will be used to promote the institutionalization of smart government across the Commonwealth.
It was observed that there is currently a greater appreciation of the importance of digital government, which has encouraged the rollout of e-services in many jurisdictions.
Apart from India, delegates appreciated the papers and country studies presented by representatives from Rwanda, Kenya and Namibia and said that the Forum remains an important platform for sharing knowledge, expertise and ideas on networking and public service management.Member States ratified the Commonwealth Heads of Government Meeting (CHOGM mandate that seeks to eliminate the digital divide) and acknowledged the importance of transformative technologies such as Artificial Intelligence (AI).
Member States also noted that AI has future potential to meet the Sustainable Development Goals (SDGs) by increasing the efficiency of administrative institutions and agile governments, and in particular by improving access to education, health care, clean water, There are a lot of possibilities. Ability to promote growth and development, energy, climate change, tackle poverty and hunger.
They also welcomed the work of the Commonwealth Artificial Intelligence Consortium (CAIC), which is providing critical leadership in the areas of policy capacity building, research and innovation, data and infrastructure to drive AI adoption across the Commonwealth, particularly in smaller states. Used to be. Is.Member countries have identified the AI Consortium as a platform to lead capacity development work on smart government, which can be used effectively for efficient redressal of public grievances, improving service delivery, strengthening integrity systems and procurement reforms. Can be done from. Can be done for starters.
The Centralized Public Grievance Redress and Monitoring System (CPGRAMS) was highlighted in the outcome statement of the 3rd Biennial Pan-Commonwealth Commonwealth Heads of Public Service Meeting held between Monday and Wednesday at the Commonwealth Secretariat Marlborough House Headquarters in London.
The theme of the meeting was "Institutionalization of Smart Government to Enhance Public Service Delivery", under which the Administrative Department of the Government of India made a presentation.
“The Indian presentation on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) was made by Shri V Srinivas, Secretary, Department of Administrative Reforms and Public Grievances (DARPG) on April 23, 2024, which received appreciation from Commonwealth member countries. “A global exercise,” a statement from the Ministry of Personnel, Public Grievances and Pensions said.''The primary objective of the meeting was to share contemporary knowledge ideas and experiences on how technology can be leveraged to support the provision of optimal e-services. Service delivery and achievement of the 203 Agenda for Sustainable Development across the Commonwealth. It also aims to share selected relevant case studies from some Member States and identify potential partnership and cooperation opportunities.
Delegates were given the Commonwealth platform to share country case studies based on some of the innovative approaches and strategies adopted to improve performance in the Commonwealth public service, digitalise services, reduce bureaucracy and red tape.
The Forum brought together Commonwealth public service heads, Cabinet Secretaries, senior public officials, industry champions and distinguished scholars.The session was addressed by Prime Minister of the Royal Kingdom of Bhutan Tshering Tobgay and Commonwealth Secretary General Baroness Patricia Scotland, among others. The Commonwealth Secretariat said the outcomes and key agreements reached at the meeting will form the basis of recommended policy measures and strategies. It will be used to promote the institutionalization of smart government across the Commonwealth.
It was observed that there is currently a greater appreciation of the importance of digital government, which has encouraged the rollout of e-services in many jurisdictions.
Apart from India, delegates appreciated the papers and country studies presented by representatives from Rwanda, Kenya and Namibia and said that the Forum remains an important platform for sharing knowledge, expertise and ideas on networking and public service management.Member States ratified the Commonwealth Heads of Government Meeting (CHOGM mandate that seeks to eliminate the digital divide) and acknowledged the importance of transformative technologies such as Artificial Intelligence (AI).
Member States also noted that AI has future potential to meet the Sustainable Development Goals (SDGs) by increasing the efficiency of administrative institutions and agile governments, and in particular by improving access to education, health care, clean water, There are a lot of possibilities. Ability to promote growth and development, energy, climate change, tackle poverty and hunger.
They also welcomed the work of the Commonwealth Artificial Intelligence Consortium (CAIC), which is providing critical leadership in the areas of policy capacity building, research and innovation, data and infrastructure to drive AI adoption across the Commonwealth, particularly in smaller states. Used to be. Is.Member countries have identified the AI Consortium as a platform to lead capacity development work on smart government, which can be used effectively for efficient redressal of public grievances, improving service delivery, strengthening integrity systems and procurement reforms. Can be done from. Can be done for starters.
