New Delhi [India], HCLTech and Newgen Software have announced the launch of a pioneering Generative AI (GenAI) solution designed to transform asset utilization in enterprises and hyper-personalization in the banking industry. HCLTech has integrated GenAI capabilities into its IMRO/4 maintenance. Repair and Overhaul (MRO) solutions. This innovation aims to enhance the performance and efficiency of complex, high-value assets in the transportation, technology energy and aerospace and defense sectors. The initial phase of this integration will see the deployment of GenAI Bow, designed to streamline service instructions for users.Reducing the time required for complex asset maintenance processes in SAP S/4HANA, the GenAI-enhanced iMRO/4 will enable comprehensive Natura language inspection and repair findings reports, leveraging operational data within SAP S/4HANA “existing With built-in GenAI enhancements in processes, HCLTech iMRO/4 will go even further to help our customers in asset-intensive industries achieve greater efficiency, increase asset utilization and reduce costs,'' HCLTech Executive of Digital Business Vice President Sadagopa Singam said, HCLTech's iMRO/4 offers a comprehensive set of advanced, integrated MR capabilities, improving processes across the maintenance lifecycle, including engineering, operations, scheduling, supply chain, customer engagement, support a global As a SAP EAM partner and SAP co-development partner for complex MR operations, HCLTech leverages technologies such as connected assets, Geospatia databases, predictive analytics, machine learning, mobility and AI to optimize business processes. Meanwhile, Newgen Software has launched LumYn, the world's first GenAI-powered hyper-personalization platform specifically designed for the banking sector. This platform is ready. LumYn combines predictive intelligence with advanced conversational A capabilities to increase profitability and improve customer experiences for banks worldwide by offering hyper-personalized services and solutions, allowing banks to respond to each customer's needs, behavior, preferences and Helps develop a deeper understanding of intention. Deeper customer engagement while ensuring data privacy and security LumYn's key features include Conversational AI, which facilitates natural language interaction with customer data, aiding seamless insight generation and growth strategy development. Rapid development through customizable AI models solves unique business challenges, fueling growth through accelerated iteration.And the refinement platform maximizes customer lifetime value by creating behavioral segments based on spending habits and lifestyle, enabling targeted marketing campaigns, an extensive library o accelerated time-to-market achieved through pre-built AI models Which provides faster insights and enhances quick deployment. -Selling opportunities. Additionally, LumYn ensures trusted, secure AI with data transparency and strong security technologies. Preferences, behaviors and life stages are evolving in real time” commented Virendra Jeet, CEO of Newgen Software. Rajan Nagina, Head of AI at Newgen Software, said, “We are delighted to introduce Lumine to our portfolio of customers. The insights gained from behavior and preferences are a testament to Newgen's expertise in banking and cutting-edge AI/ML technology. Lumyan will significantly deepen customer engagement and drive business growth.''