New Delhi, The Department of Consumer Affairs (DoCA) held a meeting with automobile associations and companies on Saturday to encourage their participation in the newly launched Right to Repair Portal India, which aims to provide consumers with easier access to information about product repair.
The meeting, chaired by DoCA Secretary Nidhi Khare, focused on addressing consumer concerns over restricted access to repair tools, high costs and service delays in the automotive sector, an official statement said.
Khare emphasized the need to “democratize repair manuals and videos” and foster a robust ecosystem for third-party repair services. She also suggested introducing a "repairability index" for vehicles to inform consumers about product life and ease of repair.
The government portal (https://righttorepairindia.gov.in/) seeks to provide consumers with information to repair their products, contributing to a circular economy and reducing e-waste.
Key points discussed at the meeting include: making genuine spare parts available at affordable prices, providing roadside assistance, especially on highways, aligning standardization of parts and skilled labor, as well as addressing deceptive practices in repair shops.
Companies were urged to provide information on product manuals, repair videos, spare parts prices, warranties and service center locations through the portal.
Some companies, including TVS and Tata Motors, shared experiences on addressing consumer complaints by creating repair videos on their official YouTube channels.
The meeting was attended by representatives of leading automobile manufacturers such as Tata Motors, Mahindra, TVS, Royal Enfield, Renault, Bosch, Yamaha Motors India and Honda Car India, along with industry associations such as ACMA, SIAM, ATMA and EPIC Foundation.
The initiative is part of the government's efforts to defend consumer rights and address growing concerns about trouble-free repair of products.
The meeting, chaired by DoCA Secretary Nidhi Khare, focused on addressing consumer concerns over restricted access to repair tools, high costs and service delays in the automotive sector, an official statement said.
Khare emphasized the need to “democratize repair manuals and videos” and foster a robust ecosystem for third-party repair services. She also suggested introducing a "repairability index" for vehicles to inform consumers about product life and ease of repair.
The government portal (https://righttorepairindia.gov.in/) seeks to provide consumers with information to repair their products, contributing to a circular economy and reducing e-waste.
Key points discussed at the meeting include: making genuine spare parts available at affordable prices, providing roadside assistance, especially on highways, aligning standardization of parts and skilled labor, as well as addressing deceptive practices in repair shops.
Companies were urged to provide information on product manuals, repair videos, spare parts prices, warranties and service center locations through the portal.
Some companies, including TVS and Tata Motors, shared experiences on addressing consumer complaints by creating repair videos on their official YouTube channels.
The meeting was attended by representatives of leading automobile manufacturers such as Tata Motors, Mahindra, TVS, Royal Enfield, Renault, Bosch, Yamaha Motors India and Honda Car India, along with industry associations such as ACMA, SIAM, ATMA and EPIC Foundation.
The initiative is part of the government's efforts to defend consumer rights and address growing concerns about trouble-free repair of products.
