DUBAI: After facing excessive delays in some of its long-haul flights recently, a senior Air India official has said that handling of things on the customer front could have been better and efforts are on to strengthen the ground staff. Are.
The official, who did not want to be named, said there were a number of complicating factors, including technical problems with the aircraft as well as extreme heat, which resulted in flights being delayed or cancelled.
At least four ultra long haul flights of Air India – AI 179 from Mumbai to San Francisco on May 24, AI 183 from Delhi to San Francisco on May 30, AI 185 from Delhi to Vancouver on June 1 and 2 – were hit with extreme delays. Had to face. ,
Handling of things on the customer front could have been better. "Hotels, food and compensation have been provided, but we will see how we can do it faster and better," the official said.
Speaking on the sidelines of the annual general meeting of the International Air Transport Association (IATA), the official also said that strict SOPs (standard operating procedures) have been issued to the airport management team.
“We need to see whether the SOPs are being followed diligently and whether people on the ground are taking their right decisions”.
According to the official, ground staff have specific responsibilities and the airline has recruited people to focus dedicatedly on ground operations.
On May 31, aviation regulator DGCA issued a show cause notice to Air India for certain flight delays and failure to take proper care of passengers.
The show cause notice had mentioned excessive delays of two international flights - Delhi to San Francisco AI 183 on May 30 and Mumbai to San Francisco AI 179 on May 24.
The official, who did not want to be named, said there were a number of complicating factors, including technical problems with the aircraft as well as extreme heat, which resulted in flights being delayed or cancelled.
At least four ultra long haul flights of Air India – AI 179 from Mumbai to San Francisco on May 24, AI 183 from Delhi to San Francisco on May 30, AI 185 from Delhi to Vancouver on June 1 and 2 – were hit with extreme delays. Had to face. ,
Handling of things on the customer front could have been better. "Hotels, food and compensation have been provided, but we will see how we can do it faster and better," the official said.
Speaking on the sidelines of the annual general meeting of the International Air Transport Association (IATA), the official also said that strict SOPs (standard operating procedures) have been issued to the airport management team.
“We need to see whether the SOPs are being followed diligently and whether people on the ground are taking their right decisions”.
According to the official, ground staff have specific responsibilities and the airline has recruited people to focus dedicatedly on ground operations.
On May 31, aviation regulator DGCA issued a show cause notice to Air India for certain flight delays and failure to take proper care of passengers.
The show cause notice had mentioned excessive delays of two international flights - Delhi to San Francisco AI 183 on May 30 and Mumbai to San Francisco AI 179 on May 24.
