Mumbai, A consumer commission here has directed IDFC Bank to pay compensation of Rs 1 lakh to a Navi Mumbai man after deducting the EMI for a loan which he had not taken.
The District Consumer Disputes Redressal Commission (Mumbai Suburban) held the bank guilty of deficiency in service and also asked the customer to return the EMI amount of Rs 5,676 along with interest.
The order passed by the commission last month was made available recently.
The complainant claimed that in February 2020, he came to know that the bank had deducted EMI from his account at its Panvel branch for a loan which he had not taken.
Upon enquiry, the bank informed the complainant that he was sent an email stating that it was an ECS payment, and when he went to the bank branch, he was given a loan account.However, when he logged in to the account, the complainant found an expired voucher from e-commerce company Amazon.
The complainant alleged that IDFC Bank fraudulently sanctioned the loan without following mandatory procedures and without obtaining signatures.
He claimed that the bank had illegally sanctioned a loan of Rs 20,000 for a tenure of 20 months with a monthly EMI of Rs 1,892 by misusing personal details from previous loan history.
The Commission said that the complainant's correspondence with Amazon shows that I have not received any amount from the bank for the voucher.
“So, it is clear that IDFC Bank has not given loan to the complainant on the said voucher.The rival (bank) has deducted the EMI for the loan which the complainant has not availed. This is nothing but an unfair trade practice,” the commission said.
It found that due to such illegal acts, the complainant's CIBIL score got deteriorated due to non-payment of EMIs.
The Commission directed the bank to refund the deducted EMI along with interest to the complainant and pay him Rs 1 lakh as compensation for deficiency in service and mental and physical trauma caused to him within 60 days of receipt of the order.
It also asked the bank to pay Rs 10,000 towards the cost of the litigation and clean up the CIBIL records related to the complaint.
The District Consumer Disputes Redressal Commission (Mumbai Suburban) held the bank guilty of deficiency in service and also asked the customer to return the EMI amount of Rs 5,676 along with interest.
The order passed by the commission last month was made available recently.
The complainant claimed that in February 2020, he came to know that the bank had deducted EMI from his account at its Panvel branch for a loan which he had not taken.
Upon enquiry, the bank informed the complainant that he was sent an email stating that it was an ECS payment, and when he went to the bank branch, he was given a loan account.However, when he logged in to the account, the complainant found an expired voucher from e-commerce company Amazon.
The complainant alleged that IDFC Bank fraudulently sanctioned the loan without following mandatory procedures and without obtaining signatures.
He claimed that the bank had illegally sanctioned a loan of Rs 20,000 for a tenure of 20 months with a monthly EMI of Rs 1,892 by misusing personal details from previous loan history.
The Commission said that the complainant's correspondence with Amazon shows that I have not received any amount from the bank for the voucher.
“So, it is clear that IDFC Bank has not given loan to the complainant on the said voucher.The rival (bank) has deducted the EMI for the loan which the complainant has not availed. This is nothing but an unfair trade practice,” the commission said.
It found that due to such illegal acts, the complainant's CIBIL score got deteriorated due to non-payment of EMIs.
The Commission directed the bank to refund the deducted EMI along with interest to the complainant and pay him Rs 1 lakh as compensation for deficiency in service and mental and physical trauma caused to him within 60 days of receipt of the order.
It also asked the bank to pay Rs 10,000 towards the cost of the litigation and clean up the CIBIL records related to the complaint.
