There have been numerous cases where scammers, claiming to be from the telecoms regulatory body, threaten people that their numbers will soon be blocked unless they provide certain personal information.
"TRAI has been informed that many robocalls are being made to citizens claiming to be from TRAI," the regulator said.
The TRAI further clarified that it does not initiate communication with customers regarding disconnection of mobile number through messages or otherwise.
"TRAI has also not authorized any external agency to contact customers for such purposes. Therefore, any form of communication (call, message or notice) claiming to be from TRAI and threatening disconnection of mobile number should be considered a possible fraudulent attempt and you should not dawdle," he advises.
The government also encouraged citizens to report suspected fraudulent communications through Chakshu facilities on the Sanchar Saathi platform of the Telecom Department.
"In confirmed cases of cybercrime, victims should report the incident to the designated cybercrime helpline number '1930' or through the official website," TRAI said.
Additionally, disconnection of any mobile number due to billing, KYC or misuse, if any, is done by the respective Telecom Service Provider (TSP). Citizens are advised to be vigilant and not panic because they are victims of suspected scammers.
TRAI said they should verify such calls by contacting the authorized call centers or customer care centers of the respective TSP.
Meanwhile, the regulatory body has ordered access service providers to take concrete measures to curb misuse of messaging services, starting September 1. The telecom authority directed them to migrate telemarketing calls from 140 series to the online distributed ledger technology (DLT) platform. no later than September 30, for better monitoring and control.
"TRAI has been informed that many robocalls are being made to citizens claiming to be from TRAI," the regulator said.
The TRAI further clarified that it does not initiate communication with customers regarding disconnection of mobile number through messages or otherwise.
"TRAI has also not authorized any external agency to contact customers for such purposes. Therefore, any form of communication (call, message or notice) claiming to be from TRAI and threatening disconnection of mobile number should be considered a possible fraudulent attempt and you should not dawdle," he advises.
The government also encouraged citizens to report suspected fraudulent communications through Chakshu facilities on the Sanchar Saathi platform of the Telecom Department.
"In confirmed cases of cybercrime, victims should report the incident to the designated cybercrime helpline number '1930' or through the official website," TRAI said.
Additionally, disconnection of any mobile number due to billing, KYC or misuse, if any, is done by the respective Telecom Service Provider (TSP). Citizens are advised to be vigilant and not panic because they are victims of suspected scammers.
TRAI said they should verify such calls by contacting the authorized call centers or customer care centers of the respective TSP.
Meanwhile, the regulatory body has ordered access service providers to take concrete measures to curb misuse of messaging services, starting September 1. The telecom authority directed them to migrate telemarketing calls from 140 series to the online distributed ledger technology (DLT) platform. no later than September 30, for better monitoring and control.
