New Delhi [India], Amul, a leading dairy brand, has responded to a customer's complaint in Noida about "foreign substance on ice cream tub lid" and has assured customers that utmost precautions are taken to ensure that That the product is safe, healthy and nutritious.
Amul, which is owned by Gujarat Cooperative Milk Marketing Federation (GCMMF), said that they had requested the customer to provide the said ice cream tub for testing, but it was not handed over.
"We deeply regret the inconvenience caused to them due to this incident," Amul said in a release.
On June 15, a woman named Deepa Devi posted a social media complaint complaining that she had found "a worm" inside her Amul ice cream.
Amul said the social media post was made on June 15 at around 2.30 pm and the complaint on social media was immediately responded to by Amul.It said the customer's contact number was received at 3.43 pm and despite several interviews given by the customer to the media, repeated attempts were made to contact the customer with the meeting taking place after 9:30 pm on the same day Were. Duration.
Amul said that during the interaction, the customer was informed and assured about Amul's state-of-the-art ISO certified plants, which are automated and undergo multiple stringent quality checks before offering any product for sale to the esteemed customers. .
"We also invited customers to visit our plant to assure themselves about the quality processes followed in the manufacturing plants," it added.
“During our meeting with the customer, we requested the customer to provide the said ice cream tub for inspection, unfortunately the customer refused to hand over the same."Until the complaint pack is received back from the customer, it will be difficult for us to investigate this matter and therefore comment specifically on the issue which also involves the integrity of the pack and the supply chain," it added.
The release urged customers to be assured of "superior quality of Amul ice creams".
Amul said it is one of India's most trusted brands, owned by 36 lakh farmers and sold in over 50 countries with "the highest quality and food safety standards from over 100 dairies across India". sells 22 billion packs annually.
"We want to assure you that we take the utmost care to ensure that our products are safe, healthy and nutritious to serve our customers every day," the release said.,
"Once we receive the complaint pack from the customer, we will investigate the matter from all angles and get back to our customers with the findings," it added.
Amul, which is owned by Gujarat Cooperative Milk Marketing Federation (GCMMF), said that they had requested the customer to provide the said ice cream tub for testing, but it was not handed over.
"We deeply regret the inconvenience caused to them due to this incident," Amul said in a release.
On June 15, a woman named Deepa Devi posted a social media complaint complaining that she had found "a worm" inside her Amul ice cream.
Amul said the social media post was made on June 15 at around 2.30 pm and the complaint on social media was immediately responded to by Amul.It said the customer's contact number was received at 3.43 pm and despite several interviews given by the customer to the media, repeated attempts were made to contact the customer with the meeting taking place after 9:30 pm on the same day Were. Duration.
Amul said that during the interaction, the customer was informed and assured about Amul's state-of-the-art ISO certified plants, which are automated and undergo multiple stringent quality checks before offering any product for sale to the esteemed customers. .
"We also invited customers to visit our plant to assure themselves about the quality processes followed in the manufacturing plants," it added.
“During our meeting with the customer, we requested the customer to provide the said ice cream tub for inspection, unfortunately the customer refused to hand over the same."Until the complaint pack is received back from the customer, it will be difficult for us to investigate this matter and therefore comment specifically on the issue which also involves the integrity of the pack and the supply chain," it added.
The release urged customers to be assured of "superior quality of Amul ice creams".
Amul said it is one of India's most trusted brands, owned by 36 lakh farmers and sold in over 50 countries with "the highest quality and food safety standards from over 100 dairies across India". sells 22 billion packs annually.
"We want to assure you that we take the utmost care to ensure that our products are safe, healthy and nutritious to serve our customers every day," the release said.,
"Once we receive the complaint pack from the customer, we will investigate the matter from all angles and get back to our customers with the findings," it added.
